Ferry Outage Public Survey

The Lummi Island Public Dock Advisory Committee is collecting personal experiences to analyze the impact of a Ferry suddenly being unavailable, and present the case for a Public Dock (not a Marina). This dock would also assist with Urgent Need access to the mainland. We will use this information to help:

• Present to the Whatcom County Parks and Recreation Department justification for a Public Dock.
• Present to the Whatcom County Council and the Public Works Department the full story of how outages impact people on and off the island.

This survey is to collect information from Islanders, Businesses, and Visitors that have been impacted by Planned and Un-Planned ferry outages.

It will help us best represent the community if you fill out the form once per Outage.

Notes:

1. If you had a delivery or service provider at your place just before the Outage, and their staff got stuck during the outage – Please contact them and ask if they would also participate in the Survey since it impacted them as well.  Please tell the company to type this short link:  gotoit.at/pdc-01b  in their browser.
2. An outage is defined as ANY unplanned unavailability of a Ferry when it should be running.  DryDock itself is not an outage since it is planned for maintenance, and a passenger ferry is provided.  BUT the Passenger ferry out of service during DryDock is an outage.
3. The Survey will always be available for ANY outages and can be fond in the Ferry / Travel / Weather section of the website.

Name *

First

Last

Email *

Email

Confirm Email

What type of Outage was this? *

• Maintenance (Other than DryDock)
• Mechanical Breakdown (of Whatcom Chief, Passenger Ferry, or a Dock)
• Weather Related service interruption

When were you Impacted? i.e. what Date? (use approximate day if you don't recall the exact one) *

For how Long a time were you Impacted *

During this specific Outage, which Demographic category best fit you? *

• Islander
• Island based Business Owner or its Employee - attempting to work
• Mainland Based Business - on Island for work
• Mainland Based Business - unable to get to Island
• Visitor

What was the Major Impact: *

• Had Urgent Medical (non-emergency) Need
• Missed hard to Schedule Critical Medical appointment
• Missed appointment with Business coming TO the island
• Unable to get to my Job
• Unable to get to School
• Unable to return home
• Missed a Travel Connection
• Missed Non-Refundable Event
• Other Impact

Please explain your selection of "Other Impact" - this helps us understand the types of Impact better *

Where you able to get across DURING the Outage? *

• No
• Yes

As a Mainland Business employee stuck on the island: *

For instance: Was it overnight? Did Islanders try to help you? Were you able to find accommodation or not, and what type? Where did you stay, Did you have to sleep in your vehicle. etc.

How did you get across During the Outage? *

• via a privately provided Boat
• via a Boat provided by the Willows
• via County provided boat (emergency Passenger Ferry)

Please feel free to provide as much additional information as you can:

For Instance: a Detailed background on your unique experience and need. IF you were able to make it across somehow, what Difficulties and Hazards did you or family personally face in doing so?

If this Outage had a Personal Financial Impact, what was the estimated amount?

If this Outage had an impact to your Business, what was the estimated amount?

Submit

_{Updated: 2023/03/03 @ 11:29 pm Tark Henderson}